Terms and Conditions
This page provides information about who we are and the legal terms and conditions that may apply to your use of the JM Lighting website and any product or service you order from us. In addition to our legal terms and conditions, you may also find it helpful to view our delivery and returns policy. Information about JM Lighting. This website is owned and operated by JM Lighting.
Website Terms and Conditions
These website terms and conditions (“Website Terms”) apply to your use of the JM Lighting website at www.jmlighting.co.uk (the “Website”). You must read these website terms carefully, and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using or registering with the website, you confirm that you have read, understood and agree to these Website Terms in their entirety. If you do not agree to these Website Terms in their entirety, you must not use the website.
Password/account security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. JM Lighting shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
Law, jurisdiction and language Any matter that arises out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.
Delivery Charges
Orders above £100.00 are carriage free.
UK mainland £ ? - carriage will be charged on orders below £100.00.
Northern Ireland, Scilly Isles, Isle of Man and Isle of Wight carriage charge £?. Please phone us for orders to the Channel Islands.
Delivery Schedule
Items in stock will be dispatched within 3-7 working days. Orders are sent by Parcelforce 24 hour delivery. When you provide an e-mail with your online order, this will enable us to advise when the parcel has been shipped, and to provide the consignment number for you to track your parcel on the Parcelforce website. Deliveries will be made on Monday-Friday, items despatched on Friday will be delivered the following Monday. Please provide a delivery address where somebody will be able to sign for the parcel.
Back Orders
If any item is out of stock, we will contact you to advise expected delivery times. If the length of time is unaccepable, the order may be cancelled or amended at your discretion.
Products
Products confirm the EN and British Standards.
Dimensions, wattages and colour finishes are given as a guide only to assist the customer and therefore do not constitute a legally binding contract.
Returns Policy
To return goods please contact customer service on 028 79659001 or email mail@jmlighting.co.uk
All products carry a 7 day no quibble money back guarantee. The fixture cannot have been installed or modified in any way and must be returned in its original packaging complete with lamps. Any damages must be reported within 48 hours. Damaged goods will be collected by our carrier at our expense. Any items to be returned due to unsuitability must be returned at the expense of the customer by registered means.
Any goods returned to JM Lighting after the 7 days due to unsuitability have a min handling charge of £14.99.
Faulty Goods
Any damages, faults or shortages must be notified within 2 days of receipt.
JM Lighting.co.uk will not be liable for any costs incurred due to faulty goods or shortages such as electricians fees.
Tax
VAT of 17.5% is included on all prices shown on this website in line with current UK legislation.
Credit Card Security
Pay-Pal operates a secure site for online payment by credit or debit card.
Privacy Policy
JM Lighing.co.uk will not disclose any information you provide to other parties. Details are requested simply to fulfil customer orders and for no other purpose.
You may use, download and print content on the Website solely for your own personal use or internal business purposes. Other than for your own personal use or internal business purposes, you may not without our prior written consent:
- • copy, reproduce, use or otherwise deal with any content on the Website;
- • modify, distribute or re-post any content on the Website for any purpose;
- • reproduce, crawl, frame, link to or deep-link into this Website on or from any other website;
- • use the content of the Website for any commercial exploitation whatsoever.
We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.
Product and service descriptions
We have taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly described. However, when ordering products or services through the Website,
please note that:
- · orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised on this Website;
- · all prices are displayed in pounds sterling inclusive of UK VAT, unless expressly indicated otherwise.
- · packaging may vary from that shown on the Website;
- · the weights, dimensions and capacities shown on the
Website are approximate only;
- · whilst we try to display the colours of our products accurately on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
- · all items are subject to availability. We will inform you as soon as possible if the product(s) or service(s) you have ordered are not available and we may offer alternative product(s) or service(s) of equal or higher quality and value.
Acceptance of your order
Please note that completion of the online checkout process does not constitute our acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) or commencement of the services that you ordered from us. If you supplied us with your email address when entering your payment details (or if you have a registered account with us), we will notify you by email as soon as possible to confirm that we have received your order. All products that you order through the Website will remain the property of JM Lighting until we have received payment in full from you for those products.
Delivery (including delivery charges and timescales)
Delivery charges and timescales vary depending on the type of products ordered, the service you select and the delivery address.
Delays
Occasionally, the supply of your product(s) or service(s) may be delayed or prevented for reasons beyond our control – for example, material shortages, import delays or higher than anticipated demand. Where this is the case, we will, of course, make every effort to keep you informed but shall be under no liability to you for such delay or failure.
Your right to cancel
If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within seven working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau if you are in the UK). If you are a non-EU customer, please see our International Returns Policy.
If you wish to cancel (or are considering cancelling) a product or service you have ordered from us, please be aware of the following terms that apply:
· Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products and services (for example, made to measure orders, and personalised items);
· Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation and inform us. (phone or e-mail only) immediately.. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied. Please note that we will not accept the return of any damaged or incorrectly supplied products where you fail to notify us of this within 2 days working days of receiving them.
· Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within 7 working days of delivery. You must take reasonable care of the products that you wish to cancel and not use them.
. This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.
· Damage during the course of returning products: If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.
· Collection: For certain, larger products, we may offer to arrange collection on your behalf and, where this is the case, you will be responsible to pay the costs of such collection (which we will notify to you in advance). If you cancel your order in any of the circumstances set out above save for cancellation under the provisions of the Direct Selling Regulations, we will refund any money paid by you after any products, which have been delivered to you, are returned to us. In the case of damaged or incorrectly supplied goods, we may offer you a replacement product. Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return or for which we arrange collection, as outlined above.
Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them).
For further details about how to exercise your cancellation rights, please see the Returns and Refunds.
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JM Lighting